Sylwia, UX/UI Designer Team Lead
A great value of Discovery Phase was to conduct interviews and surveys with those involved in the process so far. We were keen to learn about the different approaches, needs and expectations of the participants. The HR/EB team helped identify a research group to analyze the process of 1:1 meetings of people from different sized teams, departments, people involved and people coordinating the process, as well as c-level expectations of the results.
This allowed us to learn about the different approaches to these discussions, both process and personnel. We learned how the methods of conducting the meetings vary, what difficulties and expectations the people involved have, and what information and values they expect from the process. Based on the research, we were able to better understand our personas, identify the most valuable functions, but also to optimize our communication processes and propose tools to support the organization of meetings.